Kieran has manned the ManageBac Support desk since early 2016, servicing schools from the Asia-Pacific region. Known as “The Problem solver”, he has broken all records as ManageBac Support Associate, answering more than 23,000 tickets, 65% within a 1hr time-frame.

Kieran has a background in Web Design, Marketing, Customer Service and Events Management, and has received plaudits from the New South Wales state government for his work in cross-cultural communications. Kieran holds a Bachelor of Science in Advanced Mathematics from the University of Sydney, and a Masters in Arts from the Australian Film Television & Radio School.

Kieran leads a global team of 30 Support Agents for Faria Education Group